Privacy Policy

1. Information We Collect

When you use our website, we may collect the following types of information:

a) Personal Information

This includes any information that can be used to identify you, such as:

• Your name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely through third-party payment gateways)

• Date of birth (if provided)

• Any personal message you write while sending a gift

b) Non-Personal Information

We also collect non-identifiable information such as:

• Browser type and version

• IP address

• Device information

• Pages visited and time spent

• Referring website

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process your gift orders, payments, and deliveries.

• Customer Support: To help resolve any issues, answer queries, and provide support.

• Personalization: To recommend products and personalize your shopping experience.

• Marketing: To send promotional offers, newsletters, and updates (you can opt out anytime).

• Improving Services: To analyze usage and enhance our website's functionality.

• Legal Obligations: To comply with applicable laws and regulations.

3. How We Share Your Information

We respect your privacy. We do not sell, rent, or trade your personal information. However, we may share your data with:

a) Service Providers

We work with third parties who help us provide our services, including:

• Payment gateways

• Delivery partners

• Customer support tools

• Marketing and advertising platforms These partners are obligated to protect your information and use it only for the services they provide on our behalf.

b) Legal Authorities

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations

• Protect our rights or prevent fraud

• Ensure the safety of our users

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. Cookies help us:

• Remember your preferences and shopping cart

• Analyze website traffic and trends

• Deliver relevant ads

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

5. Data Security

Your data security is a top priority at Gift A Joy. We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access

• Alteration or disclosure

• Loss or theft

Our website uses SSL (Secure Socket Layer) encryption to ensure secure data transmission. Payment details are processed through trusted and secure payment gateways like Razorpay, PayPal, or Stripe. We do not store your card information.

6. Third-Party Services

Some of our services involve trusted third-party integrations. These may include:

• Google Analytics (for traffic insights)

• Facebook Pixel or similar tools (for advertising)

• Email service providers (for newsletters)

These services may collect data independently. We encourage you to review their privacy policies to understand how your data is handled.

7. Your Rights and Choices

We believe in putting you in control of your data. As a user, you have the right to:

• Access the personal information we hold about you

• Correct any inaccurate or incomplete information

• Delete your data from our systems (subject to legal or operational requirements)

• Opt out of marketing emails at any time

• Withdraw consent where we rely on it for processing

To exercise any of these rights, contact us at [insert support email].

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from minors. If you believe that a child has provided us with personal data, please contact us immediately, and we will take appropriate action.

9. Retention of Information

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When your data is no longer required, it is securely deleted or anonymized.

10. International Data Transfers

If you are accessing our services from outside of India, please note that your information may be transferred to, stored, and processed in India or other countries. By using our website, you consent to this transfer.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review the policy periodically.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, please feel free to contact us:

Gift A Joy
Email: giftajoy@gmail.com
Phone: +91-8910903141

Address: